Hug Your Haters: How to Embrace Complaints and Keep Your Customers French Art and interviewed more than ten

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Hug Your Haters: How to Embrace Complaints and Keep Your Customers French Art and interviewed more than tenISBN 13: 9781101980675 Publisher: Penguin Publishing Group Publication date: 03 01 2016 Pages: 240 Sales rank: 105,132 Product dimensions: 5. 90(w) x 9. 10(h) x 1. 00(d) Haters are not your problem. . . . Ignoring them is. Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences.