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An assessment of factors affecting quality customer care in the Telkom Industry - A survey of Telkom Kenya formatIsbn:Softcover - 9783656412175 is that it is stronglyMaster's Thesis from the year 2013 in the subject Business economics Offline Marketing and Online Marketing, grade: B, , course: masters of business administration Commerce and Economic, language: English, abstract: ABSTRACT The purpose of the study was to examine factors affects quality customer care service in Telkom Kenya: a case study of Telkom Kenya, specific objectives are to determine how staff training, to establish how accessible centres, to